Meet the team:
The People Who Make it Happen

Amy Lichtenwalter

Chief Visionary Officer

Amy Lichtenwalter is the driving force behind ICI Creative Solutions, where she serves as the Chief Visionary Officer. Since founding the company in 2012 as Implico Communications, Amy has been on a mission to transform how companies engage and connect with their employees. Her extensive background in art and consulting enables her to seamlessly bridge the gap between design and strategic communication, ensuring clients achieve their goals with clarity and impact.

The rebrand to ICI Creative Solutions reflects the company’s evolution and commitment to offering more than just communication. It’s about providing innovative, end-to-end solutions that make complex information clear and engaging. This shift underscores ICI’s focus on creativity and problem-solving in everything they do.

Amy’s journey is one of resilience and innovation. From the start, she has championed transparency and equity in healthcare communication, working to demystify benefits and make them accessible to all. Under her leadership, ICI has developed groundbreaking communication strategies for clients ranging from mid-sized employer groups to Fortune 500 companies in industries such as transportation, hospitality, retail, and professional services.

Amy’s career began with building the internal communications infrastructure for one of the top insurance brokers in the U.S., establishing her as a leading expert in the field. Today, she continues to shape the industry through thought leadership, engagement with design and communication trends, and initiatives like #ICIGivesBack and the ICI Academy fellowship program, which nurture the next generation of communication leaders.

At ICI, Amy and her team manage every aspect of benefits communication programs, offering turnkey solutions that ensure their clients shine. With a relentless focus on innovation and client success, ICI Creative Solutions is poised to redefine what’s possible in employee communications.

Stephen Graziano

Chief Growth Officer

Stephen Graziano serves as the Chief Growth Officer and a key partner at ICI Creative Solutions. As a sales leader, strategist, and consultant, Stephen brings a wealth of experience in insurance and technology, offering clients a holistic approach to their communication needs. His ability to align innovative solutions with client goals has been instrumental in ICI’s growth and evolution.

Stephen’s career path is a testament to his entrepreneurial spirit. He transitioned from an education degree to a 1099 sales role, diving headfirst into the insurance industry. From working internally at a carrier to owning his own agency, Stephen gained a comprehensive understanding of the insurance landscape. This foundation set the stage for his shift into benefits communications, where he’s led teams and developed impactful strategies for organizations of all sizes.

At ICI, Stephen has been pivotal in refining processes, from product development to communication strategies, ensuring that every deliverable aligns with client goals. His deep understanding of market trends and client needs enables him to craft tailored solutions that drive results. Thanks to his leadership, ICI has grown from a boutique agency offering white-glove service to an industry leader known for delivering innovative, results-driven benefits communication.

Stephen’s leadership philosophy is rooted in an “others-focused” approach. As a dedicated father and family-oriented leader, he emphasizes the growth and development of his team. By fostering a culture of collaboration and empowerment, he ensures ICI continues to deliver exceptional service while helping employees reach their full potential.

Looking ahead, Stephen envisions expanding ICI’s national presence and strengthening partnerships with brokers, further solidifying the company’s reputation as a leader in benefits communications. When he’s not driving growth at ICI, you’ll find him spending quality time with his family or enjoying a round of golf.

Alissa Konecny

Senior Communications Consultant

Alissa Konecny has been an integral part of ICI Creative Solutions since 2016, serving as the Senior Communications Consultant. In this role, Alissa is the architect behind every communication experience, ensuring that each deliverable is not only accurate but also engaging and impactful. She leads the Content and Quality Assurance teams, working closely with design and project management to deliver seamless, polished communication strategies that meet clients’ unique needs.

A Dallas native and proud graduate of Southern Methodist University (SMU),  Alissa brings a blend of academic rigor and creative passion to her work. She specializes in distilling complex information into clear, compelling messages, particularly for change management and employee communications. Her keen eye for detail and strategic mindset ensure that every piece of content—from benefits guides to campaign collateral—delivers a cohesive and effective message.

Alissa is more than a communications consultant; she’s the curator of the ICI client experience. She plays a pivotal role in shaping how clients and their employees engage with content, ensuring that every project reflects ICI’s commitment to excellence. By fostering collaboration across teams and maintaining rigorous quality standards, Alissa helps create communication solutions that resonate and drive results.

Dedicated to continuous improvement, Alissa stays ahead of industry trends, bringing fresh perspectivesand innovative ideas to her role. Her leadership has been instrumental in reinforcing ICI Creative Solutions as a trusted partner in benefits and HR communications.

Outside of work, Alissa enjoys exploring Dallas’s vibrant cultural scene and contributing to her community. Her passion for crafting exceptional communication experiences continues to elevate ICI’s impact for clients nationwide.

Mary Dvorak

Creative Director

Mary Dvorak is the Creative Director at ICI Creative Solutions, bringing over two decades of design expertise and leadership to the team. She leads a dynamic group of 35 designers, ensuring that every project captures the unique needs and vision of ICI’s clients. Mary’s passion for creativity and innovation drives her team to consistently deliver standout designs that elevate client communications.

Mary’s leadership extends beyond overseeing projects; she is a mentor and champion for developing the next generation of design talent. She invests deeply in her team, providing guidance and fostering an environment where creativity thrives. Her collaborative approach encourages designers to push boundaries and innovate, resulting in fresh, impactful solutions for ICI’s clients.

In her role, Mary takes a hands-on approach, meeting directly with clients to bring their vision to life. Her exceptional eye for detail and commitment to quality ensure that every design not only meets but exceeds expectations. From benefits guides to comprehensive campaigns, Mary’s work has been instrumental in establishing ICI as a leader in benefits and HR communications.

Throughout her career, Mary has seamlessly blended creativity with strategic thinking, driving the creative direction of ICI. She keeps her team ahead of the curve by staying current with industry trends and embracing new technologies, ensuring that ICI remains at the forefront of design innovation.

Outside of work, Mary is dedicated to her family and community. She enjoys spending time with her husband, Craig, and their children, as well as volunteering and exploring creative outlets. Mary’s leadership, talent, and dedication continue to inspire her team and clients alike, making her an invaluable part of ICI Creative Solutions.

Ellen Griswold

Senior Project Manager

Ellen Griswold is the Senior Project Manager at ICI Creative Solutions, where her engineering background and expertise in Lean Fundamentals have been pivotal in refining and standardizing the company’s processes. Originally from Dallas, Ellen studied Civil Engineering at the University of Kansas and began her career as a civil analyst at Kimley Horn. She joined ICI’s Dallas office with a commitment to driving excellence and efficiency in project management.

In her role, Ellen leads the project management team, ensuring that all projects are delivered on time and meet the highest standards of quality. Her certification in Lean Fundamentals allows her to effectively manage the team’s internal resources, ensuring a consistent workflow and on-time delivery of projects. Ellen’s strategic approach and meticulous attention to detail have been instrumental in optimizing Implico’s operations.

Ellen is not only dedicated to managing projects but also to supporting and growing her team. She trains new employees in benefits communications, sharing her knowledge and expertise to help them excel in their roles. Ellen’s leadership style is characterized by her ability to foster a collaborative and supportive environment, where each team member is empowered to reach their full potential.

As a senior project manager, Ellen meets with clients to ensure their projects run smoothly and align with their vision. Her proactive approach and strong communication skills ensure that clients are consistently satisfied with the outcomes of their projects. Ellen’s ability to navigate complex projects with ease and her dedication to client success have made her a trusted leader at ICI.

Outside of her professional role, Ellen is actively involved in her community. She volunteers with the Junior League and enjoys spending time with friends and her mini Bernedoodles. Her hobbies include hammocking, baking, and crafting, activities that reflect her creativity and zest for life.

Ellen Griswold’s blend of technical expertise, leadership skills, and dedication to excellence makes her an invaluable asset to Implico Communications, driving the company’s mission to deliver outstanding benefits communications solutions.